Terms of Service

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About payment <br data-mce-fragment="1">Payment methods are credit card, convenience store payment (FamilyMart, 7-Eleven, Lawson, Ministop), carrier payment (docomo, Softbank) , ApplePay, GooglePay, ShopPay, Smartpay. You can use it.

*Convenience store payments must be paid in advance.

Acceptable credit cards
VISA, AMERICAN EXPRESS, MasterCard, JCB

If you order a pre-order item, payment will be made on the spot.

About shipping and handling fees
"Products will be shipped via Sagawa Express or Yamato Transport.

Shipping fee will be 540 yen for all areas.
If the order amount is 10,000 yen or more (tax included): Free shipping
*Prices include tax.

About delivery date <br data-mce-fragment="1">Usually, orders will be shipped within 5 business days using Sagawa Express or Yamato Transport.
*Excluding pre-order items

Regarding order cancellation/changes <br data-mce-fragment="1">As a general rule, we cannot cancel or change the order details after the order has been confirmed.
Please consider your order carefully before confirming your order.

Regarding returns and exchanges <br data-mce-fragment="1">Returns and exchanges of products are stipulated as follows.

1.If the product you purchased is defective.In the unlikely event that the product you purchased is defective or defective,
After confirming the defective part, we will promptly provide a replacement or refund.
<Procedure>
Please contact customer support (gem@rsvtokyo.com) to return the product within 7 days of receiving the product.
Please note that we will not be able to accept returns after 8 days from receiving the product.
We will bear the shipping costs associated with returning the item. We apologize for the inconvenience, but please send it by cash on delivery.
In the unlikely event that the same product is out of stock, we will issue a refund.
*Products purchased from sources other than this site cannot be directly returned or exchanged.
Please contact the store where you purchased the product.

2.Returns and exchanges of non-defective products We do not accept returns or exchanges due to the customer's convenience.
Also, please note that due to the nature of the product, we cannot accept returns due to customer's convenience, such as if it does not suit your skin.

Contact Us <br data-mce-fragment="1">We accept inquiries about our products by email.
We accept inquiries by e-mail 24 hours a day,
We will respond to your inquiry during our business hours ( Monday-Friday: 11:00-17:00 ).
For inquiries during holidays such as Saturdays, Sundays, holidays, Obon holidays, and year-end and New Year holidays, please contact
We will respond sequentially from the next business day onwards.
Please also note that depending on the content of your inquiry, it may take some time for us to respond.

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