Q.How much is the shipping fee?
Products will be shipped by Sagawa Express or Yamato Transport.
Shipping fee will be 540 yen for all areas.
In addition, if the order amount is 10,000 yen or more (tax included), shipping will be free.

*If you purchase cosmetics, they will be delivered via Nekoposu.

Q. When will I receive the product?
Products will be shipped and delivered on business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed. (However, remote islands other than the main island of Okinawa are excluded)
Usually, it will be shipped within 5 business days after payment confirmation.
For all orders, a shipping completion email will be sent to the customer's registered email address when the package is handed over from the warehouse to the delivery company.
*Reservation items will be shipped according to the shipping time stated on the site.

Q.Can I check the delivery status?
You can check the current delivery status using the tracking number provided in the shipping completion email.

Q.Can I cancel or change my order?
We cannot accept cancellations or changes to the order details (product color, item, quantity, delivery address, etc.) after the order has been completed.
Please carefully check the product, quantity, color, and delivery address before completing the order process.

Q.Can I return the product?
We do not accept returns due to customer convenience.
In the case of defective products, we will handle returns as soon as possible.
We apologize for the inconvenience, but please contact us via "CONTACT" regarding the status of the product.

Q. I would like to check if my order has been placed.
If you are a registered member, you can check from my page.
When your order is completed, an order completion email will be sent from our shop to your email address.

Q.Can I specify the delivery time?
It is not possible to specify the date and time at the time of purchase.
Please contact the delivery company directly using the delivery information provided in the shipping completion email.

Q. I did not receive an order confirmation email.
If you do not receive the email, please check the following.
・Isn't it automatically sorted to the spam folder? ・Isn't the domain specified?
gem@rsvtokyo.com
If the above cause has been resolved and you still cannot receive emails, there is a possibility that there was an error in the address you registered, so please contact us via "CONTACT".

Q.What is the payment method?
·credit card
VISA
MASTER
AMERICAN EXPRESS
JCB
・Convenience store payment (FamilyMart, 7-Eleven, Lawson, Ministop)
・Bank payment (Pagey)
Click here for available financial institutions
・Carrier payment
SoftBank
docomo
・Other Rakuten Pay / PayPal / Apple Pay / Google Pay / Shop Pay

Q. Are convenience store and bank payments paid in advance?
Since the item is prepaid, the item will be shipped as soon as the payment is confirmed.
Payment is due within 3 days of purchase.
Please note that reservations will be automatically canceled after that time.

Q.Can you issue a receipt?
We are unable to issue a receipt to the specified address.
Please use the receipt and delivery note that will be included with the product.

Q.Can you wrap it?
We do not provide wrapping services.

Q. Since it is a gift, I would like to avoid shipping items with known amounts, but is that possible?
I would like to avoid including delivery notes. Alternatively, if you would like to receive a delivery note without the amount listed for gifts etc., please write your order number and contact us at gem@rsvtokyo.com .

Q. Regarding inquiries <br>For inquiries regarding products, please contact us below.
https://form.run/@gem-1643286631
We accept inquiries 24 hours a day, and we will respond to your inquiries during our business hours (Monday-Friday: 11:00-17:00).
Inquiries made during holidays such as Saturdays, Sundays, holidays, Obon holidays, and New Year's holidays will be responded to on the next business day.
Please also note that depending on the content of your inquiry, it may take some time for us to respond.

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