Description based on Specified Commercial Transactions Law

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Distributor Reservoir Co., Ltd.

Address: 507/508 Okazaki Building, 2-14-13 Shibuya, Shibuya-ku, Tokyo 150-0002

Kazuma Odawara, Chief Operating Officer

Contact phone number: 03-6712-5812

≪Reception hours≫
Inquiries regarding products, delivery, payment, and online shop Mon-Fri 9:00-17:00
*Excluding Saturdays, Sundays, and holidays

Sales price The sales price (tax included) is displayed for each product on the relevant page.

Product shipping charges
"The shipping fee will be 540 yen for all areas.
If the order amount is 10,000 yen or more (tax included): Free shipping *Prices include tax.

Other expenses to be borne by the customer A 10% consumption tax is levied on each product and service ordered by the customer.

We take every possible measure to check the quality of products eligible for returns and exchanges, but in the unlikely event that there is any defect or damage during shipping, we will
Please contact our call center by phone or email within 8 days after receiving the product.
Please promptly return the product to the address specified by the call center. We will cover the shipping costs and replace the item with a non-defective item.
We do not accept returns or exchanges due to the customer's convenience, nor cancellations after the order is completed.
Please check the product name, color number, and quantity before placing your order.

Regarding refunds If you use online convenience store payment methods, refunds will be made by bank transfer or cash by registered mail.
If you paid by credit card, the refund will be issued by the credit card company used.
Please contact your credit card company directly for refund timing and refund methods.
No interest will be charged on debts related to refunds.

Product delivery period Products will be delivered within 5 business days after payment is confirmed on business days (excluding weekends and holidays).
If you choose bank transfer as your payment method, we will ship the item within 5 business days after confirming your payment.

Payment method/payment deadline Please choose from credit card, convenience store payment (FamilyMart, 7-Eleven, Lawson, Ministop), carrier payment (docomo, Softbank) , ApplePay, GooglePay, ShopPay.

* Convenience store payments must be paid in advance. Payment deadline is within 3 days from the date of purchase.
*If you have not paid for the item you previously purchased, we may not be able to accept your order.
*Transfer fees will be borne by the customer.
*If you order a pre-order item, payment will be made on the spot.

Credit card companies (VISA, AMERICAN EXPRESS, MasterCard, JCB) that can be used are listed above.
The amount will be automatically deducted based on the terms and conditions of each card company.