Refund policy

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Regarding order cancellation/changes
As a general rule, we cannot accept cancellations or changes to the order details after the order has been confirmed.
Please consider your order carefully before confirming your order.

About returns and exchanges
Our policy regarding product returns and exchanges is as follows.

1. If the product you purchased is defective
In the unlikely event that the product you purchased is defective or defective,
After confirming the defective part, we will promptly provide a replacement or refund.

<Procedure>
Please contact customer support (gem@rsvtokyo.com) to return the product within 7 days of receiving the product.
Please note that we will not be able to accept returns after 8 days from receiving the product.
We will bear the shipping costs associated with returning the product. We apologize for the inconvenience, but please send it by cash on delivery.
In the unlikely event that the same product is out of stock, we will issue a refund.
*Products purchased from sources other than this site cannot be directly returned or exchanged.
Please contact the store where you purchased the product.

2. Regarding returns and exchanges of non-defective products
We do not accept returns or exchanges due to customer's convenience.
Also, please note that due to the nature of the product, we cannot accept returns due to customer's convenience, such as if it does not suit your skin.

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