・SHIPPING
We usually ship within 5 business days from the date of order.
・DELIVERY SERVICE
All orders will be shipped by EMS.
Please note that delivery time may take longer due to our inability to ship on holidays (year-end and New Year holidays, Obon holidays, and temporary closures) or due to inclement weather conditions.
・SHIPPING CHARGES
Shipping charges will be calculated at the time of checkout under the following rates.
For shipping to countries not listed, please contact us through the Contact page.
1.China / South Korea / Taiwan：2,100 JPY(Incl tax)
2.Asia(Except for the above)：2,900 JPY(Incl tax)
3.Oceania / Canada / Mexico / Middle East / Europe：4,200 JPY(Incl tax)
4.U.S.：5,100 JPY(Incl tax)
5.Central and South America：4,900 JPY(Incl tax)
*We may cancel your order due to international circumstances or logistics.
*The checkout page will show the total price of the product plus shipping charges. Customs duties are not included.
*Please note that customs duties and other charges may apply in some countries.
・RETURNS POLICY
We will accept returns or exchanges only in cases where our service was not sufficient, such as initial defects or delivery. We will accept returns or exchanges only if you contact us within 7 days from the date of delivery.
However, please note that we cannot accept returns or exchanges for the following items
Returns, exchanges, or refunds due to customer reasons, such as "the product was not what I imagined" or "I ordered the wrong product.
- If the item is damaged or stained by the customer
- If the box in which the product was shipped is missing
- If the product page states that the item cannot be returned.
- Refunds will be paid within 5 business days after the product arrives at our company and its condition is confirmed.